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Working at Foyles
Foyles on Charing Cross Road is one of the world's most famous bookshops and renowned for its unparalleled range of titles and knowledgeable staff. In 2004 we completed a major revamp of the store at 113-119 Charing Cross Road, which, apart from building alterations, included the introduction of robust stock management, electronic point of sale and modern accounting systems. This summer, Foyles’ new flagship shop - a true bookshop for the 21st century - moves to the former Central Saint Martins College building, also on Charing Cross Road.
Foyles currently employs approximately 200 staff across all outlets, with over 20 different nationalities represented and with staff speaking more than 25 languages between them. Foyles was named UK National & Children's Bookseller of the Year for 2012 and UK Bookseller of the Year 2013. We attribute our bookselling success to our enthusiastic and dedicated staff who are passionate about books and customer service.
What is the role of a Foyles Bookseller?
Our booksellers are involved in the complete process of bookselling, including helping to select and buy books for stock and developing ideas, often in conjunction with publishers, for window displays and promotions. A bookseller’s duties are wide-ranging, from day-to-day replenishment and merchandising to planning promotions and serving at the tills (with first class customer service always being the main priority). Helping customers to find books that they have been searching for, or recommending books they might not have discovered, is an endless source of satisfaction, and you will also be part of a team of intelligent, independent-minded people who make each of our shops so unique. Our shops are all located in popular tourist and shopping locations, so customer queries often extend beyond the books themselves.
How do I apply?
The first step is to register on the careers section of our website. Once you are a member, you will be able to apply for jobs directly through the website. We regret that we cannot accept applications by email, fax or post. Foyles is an equal opportunities employer and encourages applications from disabled people. If you are disabled and need assistance in making an application, please telephone the HR Department on 020 7440 1560.
How would my career progress?
You join as a trainee bookseller on a three-month probationary period during which time you are trained on our systems and in the art of bookselling. At the end of your probationary period your performance will be assessed and if it meets the required standard, you will be promoted to bookseller and awarded a salary increase. Thereafter there are always opportunities for progression - in fact over 90% of vacancies at Foyles are filled from within.
What are the working hours?
Full-time staff work 40 hours per week over five days on a rostered shift system. Our part-time staff work mainly evenings and weekends which suits people who are at college or whose other work does not have a fixed routine, e.g. writers, artists, musicians.
Where would I work?
It is inevitable that if we offer you a job we may not have a vacancy in the branch or section relevant to your degree or special interest. However, opportunities to move within and between shops come up fairly regularly and are always advertised internally. Our policy is to recruit the best people we can, put them where we have vacancies so that they can start their training, and then allow them to move to positions they find more congenial as vacancies arise.
What are the salary and benefits?
You would start on a salary of £15,567 per annum rising to £16,439 after your probation period. (Salaries are specific to London). You would be entitled to 28 days' holiday per annum (part time pro rata). You would also be entitled to a discount of 30% on most purchases within the shop.
What skills and experience do I need?
Previous bookselling experience is desirable, although we do take applicants who have customer service experience gained in similar retail environments. You should also be able to demonstrate a love for and knowledge of books. Good computer skills are essential and the ability to speak foreign languages is an advantage. Above all we are looking for people who are good with customers and eager to convey their enthusiasm for books and literature.